Reach The Hub
Corrections, questions and complaints all arrive in the same inbox.
Has A Prize Changed?
Prize figures drift between our monthly checks, and operators rarely announce it.
If a welcome prize has shrunk, a floor has moved, or coins arrived differently from how we describe them, tell us and we will re-score that tile within a few days.
Re-Score A Tile
Send us what the offer page said and what actually credited, and we will re-run the collection.
Record A Pattern
Repeated failures to honour published terms pull a site down the hub, or off it entirely.
Access Your Account
We do not run any casino. Balances, held withdrawals and verification decisions all sit with the operator.
Overturn A Decision
If a site refuses a payout, escalate with them in writing first, then tell us what happened.
How To Reach Us
Email is quickest and everything gets read. We aim to reply within two working days.